Shipping & Delivery Policy
We try to ship all orders within four business days. Tracking numbers, if available, will be automatically e-mailed on the day of the shipping to the e-mail address provided by the buyer. Packages shipped by us are not insured against loss or damage. You need to check the packet while accepting the same.
Depending on the product availability, few orders might take more than 4 days to ship. Customers will be contacted by e-mail OR mobile if there is any such problem related to delayed processing of the order.
For the orders intended to be received before a specific event or a festival, where specific delivery time-frame is important (like birthdays, festivals, Diwali etc), customers are advised to place the order at least 30 days before the expected delivery date. For urgent deliveries kindly contact us before placing the order.
We dispatch the orders through DPD/Hermes/DHL. To get the ordered product in time, kindly ensure that your zip code is serviced by the respective shipping companies (kindly check their respective websites).
Currently, we ship our products only within Germany.
· Parcel Services: DPD/Hermes/DHL
· Delivery Areas: Anywhere in Germany
· Shipping Cost: 4,99 Euros (depends on weight and location)
· Delivery Conditions: No minimum order value
· Delivery Time: 3-4 working days after order has been placed
· Pack station: Delivery also possible at the pack station
· Extras: Delivered also on Saturdays
· Special Offer: FREE Shipping for all orders above 50€ within Germany.
Section 1: Introduction
This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
Section 2: Geographical limitations
We are currently only delivering only within Germany.
Section 3: Delivery methods and periods
Delivery charges will be calculated by our website and automatically applied to your order during the checkout process. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. All orders placed before 12:00 pm on a working day will be dispatched the same day. Any orders placed after 12:00 will be dispatched the next working day. This might change in some circumstances based on our discretion.
-> within 1-2 day delivery:
-> within 1-2 day delivery:for Minimum order of 40.00€ -> Within Unterhaching- Fasanenpark-GiesingTaufkirchen- Neubiberg- OttobrunnPerlach-Neu Perlach/Sud, Fasanengarten
-> within 2-3 day delivery:
-> within 2-3 day delivery:for Minimum order of 40.00€ -> Within 1-4 Ring of Munich
Section 4: Delivery tracking and Time Line
Delivery tracking is available in respect of all orders for our products. We use DPD/Hermes/DHL for all deliveries within Germany and they usually deliver within 2-4 working days (without guarantee, not including the date of dispatch).
Section 5: Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Section 6: Collection
If your products remain undelivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. They normally leave the parcel with a neighbour or at the closest packet centre.
Section 7: Delivery problems
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website. If our delivery service the provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge. An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) You provided the wrong address for delivery
(b) There is a mistake in the address for delivery that was provided
(c) The address for delivery is not reasonably accessible
(d) The address for delivery cannot safely be accessed
(e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
(f) If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Section 9: Packet Shop Delivery
If your order is delivered at a packet shop you are requested to pick up the parcel by taking a valid form of ID with your current address (same as delivery address) within 5 working days. If you fail to pick up your order it will be returned to us and the following amount will be deducted from your refund.
For Germany - EUR 9,00